If you have received a product that is faulty or damaged, please contact us at firstname.lastname@example.org to arrange a return. We would be happy to provide a cost-free exchange or a full refund. Our faulty/damaged policy lasts 2 days. If 2 days have gone by since delivery, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our returns policy in this case lasts 14 days. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
For single card products (I.e. Star Wars Destiny), returns are only accepted for products which are damaged upon delivery. Notification of damaged products must be reported within 24 hours of delivery to be eligible for a refund/exchange.
For products ordered via our Custom Order service, returns are only accepted for products which are damaged upon delivery. Notification of damaged products must be reported within 24 hours of delivery to be eligible for a refund/exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Rebel Base Gaming Ltd, Church Farm, Marton, Cheshire, SK11 9HF, United Kingdom.
To return or exchange your product, you should post your product to: Rebel Base Gaming Ltd, Church Farm, Marton, Cheshire, SK11 9HF, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item of value, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.